Canada Post has begun a nationwide strike without notice (effective Sept 25, 2025), which is causing significant delays for all mail and parcel services. 

To keep your orders moving, we are working with alternative carriers (such as FedEx, Purolator). Please note:

Couriers require a street address (no PO boxes).
Canada Post packages already in the system are on hold until service resumes.
We will continue to update this page as new information becomes available.


Thank you for your patience and understanding while we navigate this disruption.

Shipping Information for Canada: 

  • Standard Shipping Rates: For all orders under $79 (pre-tax), a flat shipping fee of $9.99 applies. Orders totaling $79 or more qualify for free shipping, unless specific items with a surcharge are included.
  • Item Surcharges: Items marked with surcharges on product pages incur and additional surcharge of $3.00-$5.00 per item due to size and weight considerations.
  • Remote Location Charges: Deliveries to remote or fly-in areas may incur extra charges due to transportation fees. Customers will be informed via phone or email about these additional costs before order processing.
  • Tax Information; All shipping fees include GST.
  • Shipping Providers: Order are dispatched via Canada Post Expedited Parcel, FedEx Ground, or FedEx Economy.
  • Order Confirmation: Customers receive an email confirmation with a tracking number once their order is shipped.
  • Order Processing Times: Orders placed by 1:00 p.m. CST are processed by the same business day and shipped within 1-2 business days (Monday-Friday). Note that peak periods may slightly delay processing.
  • Delivery Times: Expect delivery to most urban Canadian locations within 3-10 business days.
  • We use reputable carriers such as FedEx and Canada Post. Once a package is marked as delivered by the carrier, it is considered delivered for the purposes of our agreement. We are not responsible for packages once they are marked as delivered by the carrier. If you believe your package was stolen or misdelivered, you must contact the carrier directly to initiate a claim.

International Shipping: 

  • Currently, Good n' Natural only ships within Canada. 

In-Store Pickup and Curbside Pickup: 

  • Pickup Option: Select "In-Store Pickup" during checkout, after you have entered in your shipping/billing information. You will be notified via email when your orders is ready for pickup.
  • Curbside Service: Upon arrival, either enter the store for pickup or use one of our designated curbside spots, and call us at 204-326-9565 for delivery to your vehicle.

Free Local Delivery in Steinbach: 

  • Eligibility: Residents of Steinbach can enjoy free local delivery.
  • Instructions: Choose "In-store Pickup" at checkout and note "Please contact for local delivery" in the order comments. We will reach out via email or phone regarding delivery arrangements. 

Return Policy: 

  • Return Requests: To request a return, call us toll-free at 1-866-794-4613 or 204-326-9565, or email orders@goodnnatural.ca with your name, order number, the item to be returned, and the reason.
  • Return Conditions: Returns are accepted for unopened, unused items within 14 days of order placement. 
  • Return Shipping Costs: Customers are responsible for return shipping charges unless the return is due to our error, in which case, we cover the cost. 
  • We do not offer refunds or replacements for orders marked as delivered by the carrier. Exceptions may be made on a case-by-case basis, and at our sole discretion, depending on the outcome of the carrier's investigation.