Important Shipping Update: Canada Post Strike

Canada Post has announced a strike, which may impact deliveries. Here's how this could affect your shopping:

-All orders will be shipped VIA Fedex Courier until further notice.

-Couriers do not ship to PO box numbers or some rural routes.

-GNN recommends using a business address as a temporary address if you are unsure about deliverability to your location.

-GNN may need to confirm deliverability on rural orders.

 

We appreciate your patience and encourage you to place orders early to ensure timely delivery!

 

 

Shipping Within Canada: 

  • All orders below $79 (before taxes) will be charged a flat rate shipping fee of $9.99.
  • All orders of $79 or more (before taxes) will receive FREE SHIPPING unless the order contains an item that calls for a shipping surcharge.
  • All orders containing bulky items are subject to a $3.00-$5.00 surcharge per item to cover additional handling and shipping costs related to their size and weight. Surcharge items are clearly labeled on product pages.
  • All orders that are being shipped to a remote or fly-in location will be subject to an extra shipping charge due to the transportation costs charged by Canada Post.  Customers will be contacted via email with the additional charges prior to your order being processed.
  • All shipping prices include GST.
  • All orders will be shipped via Expedited Parcel by Canada Post or Fedex Economy.
  • All customers will receive email confirmation that their order has been shipped which will include a tracking number.
  • Orders received before 1:00 p.m. CST will be processed that same business day and will be shipped within 1-2 business days (Monday to Friday).  During peak business periods, orders will not be processed until the next business day.
  • Estimated delivery time to most Canadian urban destinations is 3-10 business days.

Shipping to the USA and International Destinations: 

  • At this time Good n' Natural only ships to addresses located in Canada.  

In-Store Pickup and Curbside Pickup: 

  • During check-out select In-Store Pickup as your shipping option.
  • You will receive an email notification when your order is ready to be picked up at our store.  
  • Come inside the store to pickup your order or park in one of our designated curbside pickup parking spots, then call the store (204-326-9565) to let us know you have arrived and we will bring your order to your car.

Free Local Delivery: 

  • If you live in Steinbach, you qualify for free delivery of your order. 
  • During checkout, select In-store pick up as your shipping option. 
  • Write 'Please contact for local delivery' in order comments.
  • We will contact you via email or phone number regarding your delivery date and time.

Returns: 

  • If you would like to make a return request you can contact us toll free at 1-866-794-4613 or 204-326-9565 or submit an email to orders@goodnnatural.ca with your name, order number, the item you would like to return and the reason for the return.  One of our team members will be happy to assist you.
  • Only items that have not been opened or used within 14 days of a placed order may be returned.
  • The shipping charge for returning an item (which must be unopened) is the responsibility of the customer.  If the error is due to our mistake then of course we will be responsible for the shipping charges.