Important Shipping Update: Canada Post Strike

Canada Post has announced a strike, which may impact deliveries. Here's how this could affect your shopping:

-All orders will be shipped VIA Fedex Courier until further notice.

-Couriers do not ship to PO box numbers or some rural routes.

-GNN recommends using a business address as a temporary address if you are unsure about deliverability to your location.

-GNN may need to confirm deliverability on rural orders.

 

We appreciate your patience and encourage you to place orders early to ensure timely delivery!

 

 

Shipping Information for Canada: 

  • Standard Shipping Rates: For all orders under $79 (pre-tax), a flat shipping fee of $9.99 applies. Orders totaling $79 or more qualify for free shipping, unless specific items with a surcharge are included.
  • Item Surcharges: Items marked with surcharges on product pages incur and additional surcharge of $3.00-$5.00 per item due to size and weight considerations.
  • Remote Location Charges: Deliveries to remote or fly-in areas may incur extra charges due to transportation fees. Customers will be informed via email about these additional costs before order processing.
  • Tax Information; All shipping fees include GST.
  • Shipping Providers: Order are dispatched via Canada Post Expedited Parcel, FedEx Ground, or FedEx Economy.
  • Order Confirmation: Customers receive an email confirmation with a tracking number once their order is shipped.
  • Order Processing Times: Orders placed by 1:00 p.m. CST are processed by the same business day and shipped within 1-2 business days (Monday-Friday). Note that peak periods may slightly delay processing.
  • Delivery Times: Expect delivery to most urban Canadian locations within 3-10 business days.

International Shipping: 

  • Currently, Good n' Natural only ships within Canada. 

In-Store Pickup and Curbside Pickup: 

  • Pickup Option: Select "In-Store Pickup" during checkout, after you have entered in your shipping/billing information. You will be notified via email when your orders is ready for pickup.
  • Curbside Service: Upon arrival, either enter the store for pickup or use one of our designated curbside spots, and call us at 204-326-9565 for delivery to your vehicle.

Free Local Delivery in Steinbach: 

  • Eligibility: Residents of Steinbach can enjoy free local delivery.
  • Instructions: Choose "In-store Pickup" at checkout and note "Please contact for local delivery" in the order comments. We will reach out via email or phone regarding delivery arrangements. 

Return Policy: 

  • Return Requests: To request a return, call us toll-free at 1-866-794-4613 or 204-326-9565, or email orders@goodnnatural.ca with your name, order number,, the item to be returned, and the reason.
  • Return Conditions: Returns are accepted for unopened, unused items within 14 days of order placement. 
  • Return Shipping Costs: Customers are responsible for return shipping charges unless the return is due to our error, in which case, we cover the cost.