General information
Where are you located?
Where are you located?
- We are located at 116 Park Road West in Steinbach, Manitoba.
What is your phone number?
What is your phone number?
- You can contact us toll free at 1-866-794-4613 or directly at 204-326-9565
- Or email us at customerservice@goodnnatural.ca
What are your store hours?
What are your store hours?
- Monday-Wednesday 9:00am-6:00pm
- Thursday-Friday 9:00am-7:00pm
- Saturday 9:30am-5:30pm
- Online Hours: Monday-Friday 9:00am-5:00pm
Why should I buy your products online?
Why should I buy your products online?
- We offer a wide variety of products to make your shopping experience an easy-one-stop shop from the comfort of your own home. Shop online and create a customer account with us to be enrolled in our GNN loyalty program. Earn points with each purchase to receive unique member only discounts. For more information on our loyalty program click here.
payments
What payment methods do you accept?
What payment methods do you accept?
- We accept Mastercard, Visa, Paypal, Apple Pay and GPay as valid forms of payment.
I do not want to give my credit card information online, can I still make an online order?
I do not want to give my credit card information online, can I still make an online order?
- Absolutely! We offer PayPal, Apple Pay, or Google Pay to avoid putting in your credit card details to our site. Or you can call our store at toll free 1-866-794-4613 or directly at -204-326-9565 and an employee would be happy to process your order over the phone.
shipping & returns
What is your return policy?
What is your return policy?
- If you would like to make a return request you can contact us toll free at 1-866-794-4613 or 204-326-9565 or submit an email to orders@goodnnatural.ca with your name, order number, the item you would like to return and the reason for the return within 14 days of purchase. One of our team members will be happy to assist you. Only items that have not been opened/used may be returned. The shipping charge for returning an item (which must be unopened) is the responsibility of the customer. If the error is due to our mistake, then of course we will be responsible for the shipping charges.
What are your shipping options?
What are your shipping options?
- We currently ship with Canada Post and Fedex courier services.
- Live near our physical store location of Good n Natural at 116 Park Road W, Steinbach, MB? We also offer free in-store pick-up.
When will my order ship?
When will my order ship?
- Orders received before 1:00 p.m. CST will be processed that same business day and will be shipped within the same day or 1-2 business days (Monday to Friday). During peak business periods, orders will not be processed until the next business day.
How can I view the status of my order?
How can I view the status of my order?
- You will receive emails from the account orders@goodnnatural.ca updating you on the status of your recent order. You will receive an email once we have shipped out your order, within that email will contain your tracking information, from there you can track your package at any time until delivery.
- If in-store pickup was selected you will receive and email from orders@goodnnatural.ca once your order has been completed by a staff member, at that time it is ready for pick-up.
How do I make changes to an order I already placed?
How do I make changes to an order I already placed?
- If your order has not been processed and shipped out already, please contact one of our team members at toll free 1-866-794-4613 or directly at 204-326-9565 within an hour of placing your order to make any changes. One of our team members will be happy to assist you.
Do you ship outside of Canada?
Do you ship outside of Canada?
- Unfortunately, at this time we are only set up to ship within the Canada limits.
customer account & loyalty program
Why create a customer account at GNN?
Why create a customer account at GNN?
- By creating a customer account at GNN you will receive exclusive member perks. You will be the first to know when we are having surprise flash sales or any sort of special discounts and promotions. You may also receive member only discount codes.
- By being a member you will also be able to view your order history, create a wish list, save your address, add and save payment methods, and see a list of your recently viewed products.
- Sign up Now!
How does your loyalty program work?
How does your loyalty program work?
- Become a member to experience member only perks.
- You earn GNN loyalty points by a placing an order.
- $1=1 GNN loyalty point.
- Turn those points into rewards.
- Redeem your points with a unique, auto generated, one time use coupon code, made just for you.
- 500 GNN points = $10.
- Click here to sign up now!
How to Redeem Your Points?
How to Redeem Your Points?
- Sign into your Good n Natural account and in the bottom right-hand corner open the "Rewards" tab. In this tab you can view your total GNN Points. Once you have reached 500 points you can click "Ways to Redeem". This will allow you to click on "Order Discount Coupon", once that is clicked it will autogenerate a unique, one-time use coupon code. At this time that coupon code will be emailed to you for use later. Or there will be an option that says, "Apply Code" and it will automatically apply to your cart and be ready for use immediately.
- 500 GNN points = $10.
- Click here to sign up now!